MM Ruchulu – Terms and Conditions

1. Introduction

Welcome to MM Ruchulu! By accessing and using our website mmruchulu.com, you agree to comply with and be bound by the following terms and conditions, which govern your relationship with MM Ruchulu concerning your use of this website.

If you disagree with any part of these terms and conditions, please do not use our website or services. These Terms and Conditions apply to all users of the site, including customers, browsers, merchants, and contributors of content.

2. Company Information

MM Ruchulu specializes in selling natural and organic food products and health-related items through our online store. We take great pride in offering high-quality, natural products sourced with care and commitment to our customers’ health and well-being.

3. Use of the Website

By using this website, you acknowledge and agree that:

You are at least 18 years old or accessing the website under the supervision of a guardian.
You will provide accurate and complete information when placing an order or creating an account.
You agree not to misuse this site by knowingly introducing viruses, trojans, worms, or other harmful materials.

4. Product Information and Availability

While we take all reasonable steps to ensure that the details, descriptions, and prices of products appearing on our website are accurate, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.

5. Pricing and Payments

All prices on the website are inclusive of applicable taxes.
Payment can be made through secure payment gateways, including but not limited to credit/debit cards, UPI, and other digital wallets.
Your order will not be processed until we receive the payment in full.

6. Shipping and Delivery

We aim to dispatch all orders within 1-2 business days after the payment is confirmed. Depending on your location, delivery usually takes between 3-7 business days. However, delivery times are estimates and not guaranteed.

Please ensure that you provide accurate shipping details. MM Ruchulu is not responsible for any delays or losses due to incorrect or incomplete shipping information.

7. Returns and Refunds Policy

At MM Ruchulu, customer satisfaction is our priority. We offer a 7-day return policy, subject to the conditions below:

Eligibility for Returns

Items must be returned within 7 days of receipt.
Items must be unopened, unused, and in the same condition that you received them.
Returns are not applicable for opened or used items for hygiene and safety reasons, especially food products.
The item must be in its original packaging.

Non-Returnable Items

Opened food items, supplements, or any products related to health and hygiene.
Perishable items such as fresh produce.

How to Initiate a Return

To initiate a return, please contact our customer support at support@mmruchulu.com with your order details and reason for return.
We will provide instructions on how and where to send the returned product.

Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 7-10 business days.
Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, contact us at psdgandepalli@gmail.com with proof of the defect or damage.

8. Cancellation Policy

Orders can only be canceled before the item is dispatched. Once an item is dispatched, it cannot be canceled.
To cancel your order, please contact us as soon as possible at support@mmruchulu.com.

9. Product Disclaimer

The products available on MM Ruchulu are natural and organic. However, the results and benefits of these products can vary from person to person. Please consult a healthcare professional before using any health or dietary products, especially if you are pregnant, nursing, or have any pre-existing medical conditions.
MM Ruchulu is not liable for any adverse reactions resulting from the misuse or overuse of the products sold on this website.

10. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of MM Ruchulu. You may not reproduce, duplicate, copy, sell, or otherwise exploit any content on the website for commercial purposes without express written permission.

11. Limitation of Liability

MM Ruchulu shall not be liable for any indirect, special, incidental, or consequential damages, including but not limited to loss of profits or data arising out of or in connection with the use of this website or the purchase of products from it.

12. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand our practices regarding your personal information.

13. Changes to the Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time, so please review them periodically. Your continued use of the website after any changes constitutes acceptance of the new Terms and Conditions.

14. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India, and you irrevocably submit to the exclusive jurisdiction of the courts in Telangana, India.

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, feel free to contact us at:

MM Ruchulu
Email: psdgandepalli@gmail.com
Website: mmruchulu.com